You have 5 calendar days from the day your order was delivered to request a refund or exchange for any damaged products. To request a refund or exchange, please email info@gentlysoap.com with your order confirmation number, a photo of the damaged product, and reason for the refund request. Gently may deny the refund request if the correspondence between you and Gently does not reasonably indicate that the product is damaged. Customers are responsible for their own return shipping costs.

In the event of a refund request, Gently may give you the option to either keep or discard the item. Any approved refunds will only be for the amount paid for the products ordered, not the shipping fee or sales tax. 

Gently processes the refund within 15 business days from the accepted return request. It may take up to 7-10 business days for you to see the transfer into your original form of payment account depending on your bank. All refunds will be made in United States Dollars.